SITEL, the world's leading contact centre expert, empowers companies to grow by optimising contact centre performance and unlocking customer potential. SITEL designs, implements and operates multi-channel contact centres to enhance company performance and growth. SITEL manages more than 1.5 million customer contacts per day via the telephone, web, e-mail, fax and traditional mail.

SITEL employees operate contact centres in 20 countries, offering services in 25 languages and dialects.

A diversified high-technology research and engineering company based in San Diego, California, Science Applications International Corporation (SAIC) offers a broad range of expertise in technology development and analysis, computer system development and integration, technical support services, and computer hardware and software products.

SAIC engineers and scientists work to solve complex technical problems in the areas of eBusiness, Biomedical Research, Criminal Justice, Energy, Environment, Financial Services, Health Care, Maritime, National Security, Space, Telecommunications, and Transportation.

Agile is a leading supplier and integrator of the Avaya switching platform and provides world-class skills in Call Centre application development and integration.

Agile is based in Auckland, New Zealand and is active in Australia and Southeast Asia.

Mercator Partners is a strategy consulting boutique providing expert counsel on business and competitive strategy, its execution, and on investment and innovation. Their clients include industry leading incumbents, as well as start-ups and leading investors throughout the world such as Sonera, Virgin Mobile, Lucent, Motorola, and Crown Castle.

Mercator Partners expertise spans the range from underlying infrastructure through to user interface and the end user experience, encompassing all the key areas of technological innovation in information and communications technologies.

Mercator Partners is headquartered in Concord, Massachusetts, with additional offices in San Francisco, California and London, UK

Nuance is the leader in Voice Web software – speech recognition, voice authentication and text-to-speech products that make the information and services of enterprises, telecommunications networks and the Internet accessible from any telephone. Every day, millions of people interact with Nuance systems at blue chip companies like BeVocal, Lycos, Merrill Lynch, Nomura Securities, Sprint PCS, and Tellme Networks.

Nuance is headquartered in Menlo Park, California with global sales offices and partners supporting solutions in multiple languages around the world