Valued Added Tools
Contextual Search Engine
Our directory solutions utilize an intelligent Contextual Search Engine that provides exceptional search performance over large directory populations.
Key features of our Contextual Search Engine include:
- Support for very large population sets
- Almost unlimited catalog replication
- Agent controlled synonyms – allowing the engine to be tuned based on local experience
- Rules based hierarchical searches – higher level domains must be identified before child domains are searched. This reduces noise and increases search effectiveness.
- XML interfaces for data collection and search – its easy to seed the directory from existing directories and other data sources.
- Search perfomance metrics – performance of the search engine and call center agents can be monitored
- ‘Last called’ based on caller id – eliminates searching for repeat listings
Our Contextual Search minimizes average call handling time while providing the rigorous data structures required for Directory automation.
Contextual Agent Desktop
The Agent Desktop is client software used by call center agents. Key features include:
- Simple install – easy deployment
- Split client and server functions allowing agents to be released as soon as possible, reducing average call handling time
- Keyboard driven interface, no mouse required
- List caching – any search result is cached for length of the enquiry, eliminating duplicate searching
- Modular and configurable design, to support multiple switching platforms
- ‘Last called’ listings presented based on Caller ID
The Contextual Agent Desktop, coupled with our search technology shaves significant time over traditional Directory Assistance. 
